Términos y Condiciones

TERMS AND CONDITIONS

Identity: TORREVEVEQUIA, S.L. with CIF B72085491 - Trade Name:

TORREVEQUIA. Address of the establishment: Avenida Virgen del Carmen, 53 - Local 2 - 11202 - Algeciras, CÁDIZ. Telephone: +34 957 113 159 Email: info@torrevequia.com - Registered in the Commercial Register of CÁDIZ on Page CA-35825, Volume 1867, Folio 206.

The consumer and/or user, by providing personal data through this website will be responsible for the accuracy of the data and information provided and ensures that he/she is over 18 years of age and has full capacity to enter into binding contracts. TORREVEQUIA, S.L. is the owner and administrator of this website. https://www.torrevequia.com/which offers the sale of the products to consumers and/or users.

These Terms and Conditions regulate, without restriction, the relationship of sale of products made at a distance by TORREVEQUIA, S.L. from this website, regardless of the application, digital media, support or device through which it can be accessed, in accordance with the legal stipulations, with Law 7/1998, of 13 April, on general conditions of contracting, Law 3/1991, of 10 January, on Unfair Competition, Law 3/2014, of 27 March, which amends the revised text of the Law on Unfair Competition, Law 3/2014, of 27 March, which amends the revised text of the Law on Unfair Competition, Law 3/2014, of 27 March, which amends the revised text of the Law on Unfair Competition, Law 3/2014, of 27 March, which amends the revised text of the Law on Unfair Competition, Law 3/2014, of 27 March, which amends the revised text of the Law on Unfair Competition.

General for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, Law 7/1996, of 15 January, on the Regulation of Retail Trade, Royal Decree 3423/2000, of 15 December, which regulates the indication of the prices of products offered to consumers and users, current legislation on data protection (RGPD 2016/679 and 3/2018 LOPDGDD) and Law 34/2002, of 11 July, on information society services and electronic commerce.

INTRODUCTION

TORREVEQUIA, S.L. makes its Internet shop available to its consumers and/or users, https://www.torrevequia.com/, hereinafter referred to as this website, so that you can enjoy this service and purchase the products offered through it.

The Terms and Conditions included below, as well as any other particular conditions that may exist for the purchase of certain products, and which will be duly displayed, where appropriate, on the corresponding screens, constitute a regulatory framework for each contract for the sale of goods, which will be formalised through this website. These Terms and Conditions shall apply to the sale of products marketed through this website, access to which can be found at the top of the home page.

The contract for the sale of goods is concluded by the sending of a purchase order within the framework of the procedure provided for by this website itself and its acceptance by

TORREVEQUIA, S.L.. The purchase is governed by the Terms and Conditions, which the consumer and / or user is obliged to accept in full and without reservation. For this purpose, the consumer and/or user, before proceeding to the conclusion of the purchase order, undertakes to read these Terms and Conditions and the pre-contractual information provided on the page.

The purchase order submitted by the consumer and/or user via this website has the value of a contractual purchase proposal, binding only on the consumer and/or user.

In fact, TORREVEQUIA, S.L. reserves the right not to accept proposals of purchase orders that are incomplete or incorrect, and in case of unavailability of the products, notifying the customer of the non-acceptance of the order. In other cases, the contract of sale is completed with the shipment by TORREVEVEQUIA, S.L. of the goods to the customer.

The consumer and/or user will receive an order confirmation e-mail. The confirmation email will contain the customer's details, the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent. The customer undertakes to verify the accuracy of the personal data contained therein and to notify TORREVEQUIA, S.L. immediately of any corrections.

In the order confirmation email, the consumer and/or user will also receive the link to download and file a copy of these Terms and Conditions, as provided for in art. 98 Royal Legislative Decree 1/2007 of 16 November. At any time and before the purchase is completed with the shipment, the consumer and/or user has the possibility to cancel the order without any charge. The consumer and/or user may directly access, at any time, to these Terms and Conditions, as well as to the information on the processing of their personal data contained in the Privacy Policy and in the corresponding Cookies Policy, by clicking on the sections that, duly identified, can be found at the bottom of this website.

By simply browsing this website, the consumer and/or user accepts its content in full and without reservation. In the event of disagreement, the consumer and/or user must leave this website. The purchase operations formalised through this website will be understood to be made with the company TORREVEVEQUIA, S.L.. The offers contained in this website are aimed solely and exclusively at natural persons of legal age or legal persons who are consumers or end users. Consequently, anyone who does not meet the above requirements may not purchase products through this website. For the purposes of these Terms and Conditions, it is understood that the activity that https://www.torrevequia.com/ develops through this Web Site is: sale of oil products manufactured by TORREVEVEQUIA, S.L..

If the consumer and/or user has any questions regarding the Terms and Conditions or the Privacy and Cookies Policy, he/she can contact us through our contact channels. The contract may be formalised in Spanish, as deliveries will only be made to mainland Spain.

All orders placed through this website imply an obligation of payment by the consumer and/or user, through the accepted methods of payment indicated in this document.

SCOPE OF APPLICATION. ACCEPTANCE OF TERMS AND CONDITIONS. USE OF THE WEBSITE.

As indicated above, the Terms and Conditions included below, as well as any other particular conditions that may exist for the purchase of certain products and which are shown on the corresponding screens, constitute a regulatory framework for each contract of sale of goods that will be formalised through this website.

These Terms and Conditions have been drawn up in accordance with current Spanish legislation on the subject. In order to make purchases through this website, the consumer and/or user is required to provide their details in advance by filling in a form which can be accessed via the link available. To make such purchases, you must expressly and fully accept the Terms and Conditions, as well as the treatment of your personal data and legal notice.

The Terms and Conditions, as well as any other particular conditions of purchase that will govern the purchase of products offered on this website, will always be those in force at the time of placing each order. These Terms and Conditions will have an indefinite period of validity and will be applicable to all purchases made through the website. TORREVEQUIA, S.L. may at any time modify these Terms and Conditions respecting, in any case, the commitments previously acquired with its consumers and/or users. These modifications will be published on the website itself so that they may be known by all consumers and/or users.

By making use of this website and making purchases through this website, the consumer and/or user agrees to:

-Use this website only for legally valid enquiries or orders.

-Do not place any false or fraudulent orders. If we reasonably believe that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.

-Provide us with your name, surname, email address, postal address or other truthful and accurate contact and identifying information. You also agree that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. Otherwise, TORREVEQUIA, S.L. will not be responsible in any case for possible delays or failures in delivery as a result of error or omission of such data.

-Declare that you are at least 18 years of age, understand the terms and conditions of use and have the legal capacity to enter into contracts.

-To adopt the necessary security measures, both personal and material, to maintain the confidentiality of their user name and password, as well as to immediately notify TORREVEQUIA, S.L. of the loss, misplacement, theft, robbery or illegitimate access to their user name, as well as its knowledge by third parties.

- To make appropriate use of the Services included on the website, always in accordance with the law.

-Not to carry out any activity that hinders or interferes with the operation of the Services, including on this website.

-Payment for the products purchased through this website and for shipping and collection costs, if any.

Furthermore, the consumer and/or user must refrain from:

-Reproduce, distribute, publish, transform, or modify this website or any of its contents, including these Terms and Conditions, regardless of the purpose of such use, without the prior written authorization of TORREVEQUIA, S.L.

-Introduce into this website or the corresponding network any data programs that could cause damage to the computer systems of TORREVEQUIA, S.L., its suppliers, or third parties.

-Engage in any illegal or fraudulent activity that is contrary to these Terms and Conditions, current legislation, and/or good faith, or that prevents and/or hinders the correct use of this website or its contents.

DURATION OF THE CONTRACT

The contractual relationship between the consumer and/or user will end upon delivery of the product. However, we will retain the customer's and/or user's data for as long as they can exercise their right of withdrawal and the product warranty is in effect. The minimum duration of the consumer's and/or user's obligations will be as long as a contractual relationship exists with TORREVEQUIA, S.L.

PRODUCT WARRANTIES

The legal warranty for all our products is as defined by law and its terms. This warranty will always be honored by TORREVEQUIA, S.L.

Consumers and/or users have the right to corrective measures, free of charge, in the event of non-conformity of the goods. We offer guarantees on the products we sell through this website, in accordance with the legally established terms for each type of product, and are therefore responsible for any non-conformity.

Unless proven otherwise, products will be deemed to conform to the contract provided that: they conform to the description provided by TORREVEQUIA, S.L. and possess the qualities presented; they are suitable for the uses for which products of the same type are normally intended; and they present the quality and performance typical of a product of the same type and that are fundamentally expected of it.

For all these reasons, if the product purchased by the consumer and/or user through this website is defective or does not correspond to the advertised or offered characteristics, including price, applicable taxes and delivery costs, the consumer may choose between: repair or replacement, price reduction, termination of the contract with a refund of the amount, except for additional costs resulting from the consumer and/or user's own choice of a delivery method other than the least expensive ordinary delivery method offered by this Website.

In this regard, if any of the products do not comply with the contract, you must inform us through the contact methods provided in these Terms and Conditions.

WRITTEN COMMUNICATIONS

Applicable regulations require that all information or communications that TORREVEQUIA, S.L. sends to consumers and/or users be in writing. By using this website, consumers and/or users agree that most of these communications with TORREVEQUIA, S.L. will be electronic (email or notices posted on this website). TORREVEQUIA, S.L. will contact consumers and/or users by email.

For contractual purposes, the consumer and/or user agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information, and other communications that TORREVEQUIA, S.L. sends electronically comply with the legal requirements of being in writing. This condition will not affect your statutory rights.

Consumers and/or users may send notifications and/or communicate with TORREVEQUIA, S.L. through the contact information provided in these Terms and Conditions and, where applicable, through the contact spaces provided on this website.

OUR RIGHT TO MODIFY THESE TERMS

TORREVEQUIA, S.L. reserves the right to review and modify these Terms and Conditions at any time. We will keep consumers and/or users informed through this website of any substantial changes made to them. Any modifications will not be retroactive.

The price and other conditions of the products that the consumer and/or user has requested from us will not be modified by TORREVEQUIA, S.L., during the period of time between the offer and its acceptance, issued through the shipping confirmation.

If the consumer and/or user does not agree with the changes made, we recommend that they do not use this website.

NULLITY AND INEFFECTIVENESS OF THE CLAUSES

If any of the clauses included in these Terms and Conditions were declared, totally or partially, null or ineffective and without effect by a final resolution issued by a competent authority, such nullity or ineffectiveness will affect only that provision or the part thereof that is null or ineffective, the remaining Terms and Conditions remaining in force in all other respects, without being affected by said declaration of nullity.

RESIGNATION

No waiver by TORREVEQUIA, S.L. of any specific right or legal action or the failure of TORREVEQUIA, S.L. to require strict compliance by the consumer and/or user with any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or from these Terms and Conditions, nor shall it exonerate the consumer and/or user from compliance with its obligations.

No waiver by TORREVEQUIA, S.L. of any of these Terms and Conditions or of any rights or actions arising from a contract will be effective unless it is expressly stated to be a waiver and is formalized and communicated to the consumer and/or user in writing.

COMPLETE AGREEMENT

These Terms and Conditions and any document expressly referred to therein constitute the entire agreement between the consumer and/or user and TORREVEQUIA, S.L. in relation to the subject matter of these Terms and Conditions, replacing any other previous agreement or promise between the consumer and/or user and

TORREVEQUIA, S.L., whether verbally or in writing.

OPERATION OF THE WEBSITE

TORREVEQUIA, S.L. disclaims any liability that may arise from interference, omissions, interruptions, computer viruses, telephone malfunctions, or disconnections in the operation of the electronic system due to causes beyond the control of this website.

Likewise, TORREVEQUIA, S.L. also excludes any liability that may arise from delays or blockages in the operational functioning of this electronic system caused by deficiencies or overload in the telephone lines or the Internet, as well as damages caused by third parties through illegitimate interference beyond the control of TORREVEQUIA, S.L. is authorized to temporarily suspend, without prior notice, access to this website for maintenance, repair, updating or improvement operations.

USE OF THE WEBSITE

The consumer and/or user agrees to use this website, its contents, and its services in accordance with these Terms and Conditions, current legislation, and in good faith.

Likewise, the consumer and/or user undertakes not to use this website or the services provided through it for purposes or effects that are unlawful or contrary to the content of these Terms and Conditions, harmful to the interests or rights of third parties, or that in any way may damage, disable, or deteriorate the website or its services or prevent normal enjoyment of this website by other users.

Likewise, the consumer and/or user expressly agrees not to destroy, alter, render useless, or in any other way damage the data, programs, electronic documents, or other items found on this website.

The consumer and/or user agrees not to hinder other users' access to the service by consuming the computing resources through which the website owner provides the service, and not to perform actions that damage, interrupt, or generate errors in said systems.

The consumer and/or user agrees not to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration to the computer systems of the website owner or third parties.

The consumer and/or user shall be liable for any damage or harm caused to TORREVEQUIA, S.L. or third parties, directly or indirectly arising from any use of this website or its contents that is contrary to these Terms and Conditions, the law, morality, public order, or good faith.

TORREVEQUIA, S.L. requires third-party services to develop this website and make its contents accessible. Despite the efforts made by TORREVEQUIA, S.L. to keep this website available and accessible, its availability may be suspended, interrupted, or canceled for reasons beyond TORREVEQUIA, S.L.'s control. Therefore, TORREVEQUIA, S.L. does not guarantee the absence of errors or interruptions in access to this website and its contents, nor that they are updated or displayed in their latest version. Consequently, TORREVEQUIA, S.L. rejects all liability for damages caused to the consumer and/or user as a result of the suspension, interruption, lack of continuity, network outages, or disconnection of this website.

SECURITY

TORREVEQUIA, S.L. informs consumers and/or users that using this website's electronic payment system to purchase products/services offered therein may constitute a crime of electronic fraud in any of the following cases:

-Providing false consumer and/or user information or the card number used as a means of payment.

-The use of data from persons other than the consumer and/or user.

-The use of the status of holder of other people's cards.

-The use of card numbers generated by software or similar algorithms.

TORREVEQUIA, S.L. also informs consumers and/or users that this website incorporates appropriate security measures and uses industry-standard technology to enhance the security, integrity, completeness, accuracy, and protection of the personal data collected, and has adopted reasonable precautions to protect such information from loss or misuse. Its data protection and security policies are periodically reviewed and enhanced as needed, and efforts are made to ensure that only authorized individuals access the information provided by consumers and/or users. Sugerencias

Sensitive information is sent via the Web in encrypted format to protect the information received by TORREVEQUIA, S.L.

DISCLAIMER OF LIABILITY

Unless otherwise provided by law, TORREVEQUIA, S.L. will not accept any liability for the following losses, regardless of their origin:

Any loss not attributable to any breach on your part. Any other indirect loss that was not reasonably foreseeable to both parties at the time the contract for the sale of the goods/services was entered into between both parties.

Likewise, TORREVEQUIA, S.L. also limits its liability in the following cases:

TORREVEQUIA, S.L. applies all measures to ensure a faithful display of the products/services on this website. However, it is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, problems with the browser being used, or other similar issues.

TORREVEQUIA, S.L. will act with the utmost diligence to make the product ordered available to the company responsible for transporting it. However, it is not responsible for damages resulting from transport malfunctions, especially due to causes such as strikes, roadblocks, and, in general, any other causes specific to the sector that result in delays, loss, or theft of the product.

Technical failures that, for unforeseen or other reasons, prevent the normal operation of the online service. Unavailability of this website for maintenance or other reasons, which prevents the service from being available. TORREVEQUIA, S.L. uses all available means to carry out the purchase, payment, and shipping/delivery of the products/services.

TORREVEQUIA, S.L. will not be liable for misuse and/or wear and tear of products used by the consumer and/or user. It will also not be liable for incorrect returns made by the consumer and/or user. It is the consumer and/or user's responsibility to return the correct product.

In general, TORREVEQUIA, S.L. will not be liable for any failure or delay in fulfilling any of its obligations when such failure or delay is due to causes beyond its control, such as unforeseeable circumstances or force majeure.

-Force Majeure Causes shall include any act, event, failure to exercise, omission or accident that is beyond reasonable control and, among others, the following:

-Strikes, lockouts or other protest measures.

-Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.

-Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

-Inability to use trains, ships, airplanes, motor vehicles, or other means of transportation, whether public or private.

-Inability to use public or private telecommunications systems.

-Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the force majeure event continues, and TORREVEQUIA, S.L. will have an extension of the deadline to fulfill said obligations for a period of time equal to the duration of the Force Majeure Event.

TORREVEQUIA, S.L. will use all reasonable means to find a solution that will enable it to comply with its obligations despite the force majeure event.

TORREVEQUIA, S.L. shall not be liable for any failure or delay in the performance of any of its obligations when such failure or delay is due to events beyond its reasonable control ("Force Majeure Event").

The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the force majeure event ceases.

LIABILITY REGIME

TORREVEQUIA, S.L. does not guarantee the legality, reliability, usefulness, truthfulness, or accuracy of the services or information provided by third parties through this website.

The consumer and/or user is solely responsible for any violations they may incur or any damages they may cause due to misuse of this website. TORREVEQUIA, S.L. is exonerated from any liability that may arise from the actions of the consumer and/or user.

TORREVEQUIA, S.L. will use all reasonable efforts and means to provide up-to-date and reliable information on this website; however, it does not guarantee the absence of errors or possible inaccuracies and/or omissions in the content published by third parties accessible through this website.

The consumer and/or user is solely responsible for any claim or legal action, whether judicial or extrajudicial, initiated by third parties against the owner of this website based on misuse of this website by the consumer and/or user. If applicable, the consumer and/or user will assume all expenses, costs, and compensation claimed from TORREVEQUIA, S.L. in connection with such claims or legal actions.

INTELLECTUAL AND INDUSTRIAL PROPERTY

This website and its contents are subject to protection under current national legislation on industrial and/or intellectual property. TORREVEQUIA, S.L. is the owner of, and holds the corresponding license to, the intellectual and industrial property rights to this website and its contents.

TORREVEQUIA, S.L., including all content including, but not limited to, graphics, logos, trademarks, industrial drawings, icons, audio or video clips, data collections, news, information and any other sign, are subject to and protected by intellectual property rights in favour of TORREVEQUIA, S.L. Reproduction, distribution, publication, transformation, in whole or in part, and, in general, any other act of exploitation, for commercial or other purposes, of this Website or its contents without the express authorisation of TORREVEQUIA, S.L. is prohibited.

Without prejudice to the foregoing, the consumer and/or user is granted the right to access, download, print, reproduce on any medium, as well as use the contents of this website to which they are permitted to access, for informational purposes only.

TORREVEQUIA, S.L. reserves all industrial and intellectual property rights over this website and its contents. Under no circumstances shall access to and browsing by the consumer and/or user imply a waiver, transfer, license, or assignment of such rights, in whole or in part, by TORREVEQUIA, S.L., or any other rights related to this website and the services offered therein.

Likewise, it is prohibited to modify, copy, reuse, exploit, reproduce, publicly communicate, make second or subsequent publications, upload files, send by email, transmit, use, process or distribute in any way all or part of the contents included in this website for public or commercial purposes, without the express written authorization of TORREVEQUIA, S.L. or, where applicable, the corresponding rights holder.

The consumer and/or user therefore acknowledges that the reproduction, distribution, marketing, transformation, and in general, any other form of exploitation, by any means, of all or part of the contents of this website constitutes an infringement of the intellectual and/or industrial property rights of the owner of this website or the owner thereof.

APPLICABLE LEGISLATION AND COMPETENT JURISDICTION

Access, browsing, use, and purchases made through this website, and under these Terms and Conditions, are subject to Spanish law. These Terms and Conditions shall be governed by and construed in accordance with Spanish law. The language used shall be Spanish and/or English. TORREVEQUIA, S.L. and the consumer and/or user agree to submit any dispute that may arise from the provision of the products or services covered by these Terms and Conditions to the Courts and Tribunals corresponding to the user's domicile.

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address info@torrevequia.com in order to request an out-of-court dispute resolution. In this regard, if the purchase between you and TORREVEQUIA, S.L. was made online through our website, pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer matters, we inform you that you have the right to request an out-of-court dispute resolution for consumer matters, accessible through the address https://ec.europa.eu/consumers/odr/.

COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

The consumer and/or user can send comments, suggestions, queries, complaints and claims to TORREVEQUIA, S.L. through the contact channels provided in the section

"Contact Us" section of these Terms and Conditions. Customer service will respond as soon as possible and, in any case, within one month of submitting the complaint.

In addition, TORREVEQUIA, S.L. has official complaint forms available to consumers and/or users, which they can request at any time through the contact methods provided and submit to the indicated postal address or to the corresponding Consumer Protection Agency.

Likewise, if a dispute arises from the execution of this purchase contract between TORREVEQUIA, S.L. and the consumer and/or user, the latter, as a consumer, may request an out-of-court dispute resolution, in accordance with EU Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes. This method can be accessed through the website:

http://ec.europa.eu/consumers/odr/.

CONTACT US

For any questions or incidents regarding an order, consumers and/or users may contact TORREVEQUIA, S.L.'s Customer Service Department from Monday to Friday, from 8:00 a.m. to 2:00 p.m. (peninsular time), excluding Saturdays, Sundays, and national, regional, and local holidays. The maximum response time is 48 hours.

Postal mail (notification and legal address): Avenida Virgen del Carmen, 53. Local 2 CP: 11202 – Algeciras, CÁDIZ (SPAIN)

Email: info@torrevequia.com

Customer Service Phone: +34 957 113 159

WhatsApp: +34 607 26 01 01

UPDATES TO TERMS AND CONDITIONS

These Terms and Conditions were established on March 15, 2025.

We may modify it at any time. Please check the issue date each time you visit this website to ensure that no changes have been made that affect you.

ANEXO. FORMULARIO DE DESISTIMIENTO

You only need to complete and send this form if you wish to withdraw from the Contract.

To the attention of TORREVEQUIA, S.L., CIF: B72085491, with registered address at Avenida Virgen del Carmen, 53. Local 2 CP: 11202 – Algeciras, CÁDIZ (SPAIN)

Email: info@torrevequia.com

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